SHIPPING INFO

Delivery

Quotes for delivery charges (if applicable) are based on normal delivery conditions, any special measures must be made known to us prior to obtaining the quote. The final delivery price you pay is guaranteed to be within 10% of the quoted price not withstanding any special items or amendments to your order. Special items must be agreed upon at the time the order is placed. If your delivery is made by courier, the courier(s) will unload the items and take them to a ground floor location, unless otherwise agreed prior to delivery. There must be sufficient parking close to the premises to enable our delivery team to unload the items and deliver them safely. If there are any parking restrictions at your location, you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. It is the responsibility of the customer to provide us with adequate permits/permission in time for delivery. If not, the goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand. This also applies to failed attempted deliveries due to you not being present at your delivery address. We use a network of delivery companies, and therefore your item(s) may arrive by post, courier, or on a pallet. If your item(s) is delivered via pallet, please be aware that this is a kerbside delivery, and it will be your responsibility to take the items into your property and to dispose of the pallet appropriately. If there are any issues with this delivery method, please contact us prior to placing you order so that we can endeavour to make suitable alternative arrangements. You should notify us of any discrepancies regarding your delivery within 24 hours of the delivery being made. If you have arranged a delivery time with one of our couriers, or ourselves, we require 48hours notice if you need to reschedule; any cancellations within 48 hours of a specified delivery time may incur a second delivery charge. If the goods are to be exported, and you are not collecting the goods and/or arranging your own delivery, then the Incoterms will be CIF, unless otherwise agreed in writing.

Failed deliveries (UK)
If our couriers cannot deliver the item because nobody is present at the address, they will leave a card. Delivery will then be attempted on two other occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 2 working days, they will return the package to us. This may result in extra shipping costs being incurred for re-delivery.

Delivery dates acknowledged by The Quaint House are non-binding estimates only, and are based upon the best available information concerning manufacturers lead times and transportation schedules. Orders may be shipped on, prior to , or after the estimated date (after notification to the customer). Delivery terms will be considered as accepted by the customer unless disagreement is notified to The Quaint House in writing within seven days of order placement. Special delivery conditions requested by the customer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the customer. Nationwide UK or overseas shipping charges, are calculated from London by our delivery partner(s).

International delivery

Countries outside the UK may incur import tax and/or duty charges on delivery which are payable by the customer. Please inquire with a local customs broker for further information. The Quaint House is not responsible or accountable for any import tax and/or duty charges which may apply. In some cases, orders are delivered in London by single drivers to the ground floor or your property only. Should you require a different level of service please contact hello@thequainthouse.com additional charges may apply. Please be advised that the level, type and cost of delivery will vary according to the country of destination.

For imports into the USA customers will need to be aware of the Importer Security Filing (ISF) Rule more commonly known as the 10+2 Rule and must ensure you have appointed a Power of Attorney in order to clear your order of goods through customs.

Expected Time of Delivery

The delivery time depends a great deal on availability. We advise that delivery can take up to 14 working days. It is possible you may receive your items sooner and we will always do everything we can to ensure timely delivery. Please note: these are estimates, not guarantees. Please allow longer for deliveries outside mainland England & Wales, further away areas such as Cornwall, non-UK deliveries, and during major holidays such as the Christmas period.