TERMS OF BUSINESS


Terms and Conditions 

 

1.0 Payment

Prices are advertised in GBP (Pound Sterling) includes packaging, and UK VAT. Excludes shipping, import/export duties and taxes, unless otherwise stated. Where applicable, a minimum deposit of 50% is required at the time of order, with the remaining 50% due before dispatch.

 

The currency conversion is  based upon the exchange rate on the specific day that the enquiry is made/ or a quote has been fulfilled it is subject fluctuations that can go up and down. For accurate pricing and bespoke shipping costs, please contact us via email :hello@thequainthouse.com 

 

Full payment must be paid prior to delivery. Deliveries will not be confirmed until we receive a valid phone number, email address from the customer (We do not accept P O BOX addresses)

 

Payment Methods

Debit/credit card

UK registered, International cards accepted .

Bank transfer by GBP Sterling or Euro.

Bitcoin.

All fiat transactions are in Pounds Sterling.

 

2.0 Lead Time

Shorter lead times (Anything up to 2 weeks  will ALWAYS be specified within our adverts/ website for all worldwide destinations)

Longer Lead times 8 to 12 weeks for all orders within the EU, and 10 to 14 weeks for all orders outside the EU.

Lead times are only effective once the order has been placed and the 50% down payment has been received.

An exact delivery date can be confirmed once discussed with our sales team.

 

3.0 Order Confirmation

An order will only enter into production once all the information from the customer has been received in writing and payment to The Quaint House has been received and cleared. Goods will be supplied according to the order confirmation. Should you have any queries with the order confirmation please notify us within seven days of the date thereof. The Quaint House is not required to accept changes of order after the order confirmation is accepted and order placed.

 

 

4.0 Item Descriptions

Please be aware that a at times we may sell used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear. Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please contact us if you have any queries regarding an item, as we are only too happy to help. You can email us at hello@thequainthouse.com for additional information.

 

5.0 Payment Methods

We now accept all major credit/debit cards and PayPal (for orders placed online). We do not accept payment via cheque. Payments can be taken via the website for most items, other items such as bespoke products, can be paid for via PayPal invoicing service. Please ensure you provide a valid email and telephone number so that we can send a prepared invoice and receive notifications about the shipment of your purchase from The Quaint House .When using a promotional or discount voucher towards purchasing an item(s), we accept the following methods of payment: credit/debit cards, or cash in GBP. Please note that only one promotional or discount voucher can be used at time of purchase. Promotional or discount vouchers cannot be redeemed against any items in our special offer promotions. Gift vouchers can also be purchased and used as partial/full payment.

 

6.0 Before You Order

Please check your order to ensure accuracy of the sizes, finishes, and colour. Your order will be placed exactly as submitted. It is really important that you make a note of the dimensions of the furniture you're ordering to check that it will fit where you want it. Check access too, as our delivery teams need to be able to bring it into your home or property. If your furniture doesn't fit, it's classed as a cancelled order and unfortunately, you will incur costs equal to the delivery charge; irrespective of whether free delivery was offered at your point of purchase. It is your responsibility to ensure that there is adequate access for any bespoke items, no refund or exchange will be offered in the event that the item(s) will not fit or cannot be manoeuvred, and the item(s) will be left at your property. All measurements shown on the website are given to us by each manufacturer and may vary slightly from the actual measurement of the item(s) once produced and received. Measurements are taken at the widest/deepest/tallest/longest point; if you require further measurements please contact us prior to placing your order. When ordering a handmade item, please confirm each measurement to ensure that your chosen product(s) meets your specific requirements. On our website, we strive to provide an accurate representation of the finishes on all our items; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible. Please note that different batches of furniture may also have slight variations in colour. As wood is a natural product, it is subject to movement if exposed to extreme changes in temperature. When tables are placed directly on underfloor heating or in very brightly lit rooms (e.g. a conservatory) it has an adverse effect on the timber. Therefore, we will not guarantee tables if placed in these environments. If you have uneven flooring it may have an adverse effect on the stability of the furniture. 

 

7.0 Qualities of Genuine Leather

Leather is a natural product from animal hides and therefore differs from hide to hide. Variations in the texture of the leather should not be considered a fault but inherent of the natural beauty and uniqueness of the leather. As every piece of leather is different and may accept colour dyes a little differently during the tanning/colouring process, this may cause irregularities in the consistency and depth of the colour.

Leather will always have natural marking such as dents, scars, scratches, wrinkles or blemishes. These natural markings or irregularities should not be considered as a defect but rather indications of genuine leather.

We only use premium quality leather sourced from Africa,India, China,Italy and Brazil and do not compromise on getting the finest selection of leather. It is the policy of The Quaint House to not accept returns on product for any reason where the cause is due to the nature of leather products.

For long lasting use, protect your leather furniture from getting wet and prolonged exposure to direct sunlight and heat. Leather generally takes about 1-2 weeks of wear before softening/ maturing, as a natural product it is subject to wear and tear over time.

 

8.0 Leather, Materials and Colours

The Quaint House has made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour you will see on your screen will completely reflect the true colour of the product ordered.

 

9.0 Returns Policy

Please take time to check your items over carefully before signing to accept a delivery; by signing the delivery note you are agreeing that the item(s) you have received are in no way damaged, faulty or incorrect. If you do notice your item(s) to be faulty after delivery or collection this must be reported to us within 24 hours after receiving the items and we will endeavour to reach a  resolution . Alternatively, the damaged or faulty item(s) which is determined via the submission of photographic evidence can be returned to us and a full refund will be given (cost of item(s) plus delivery charge) providing proof of shipping is obtained.If for any other reason the item(s) is returned, the order will be refunded minus the courier charge. It is your responsibility to ensure the items arrive to us in their original state. Refunds are issued via the original method of payment. Please make sure that all items are correctly and properly wrapped in the original packaging provided upon delivery. Any items that are returned to us in inadequate packaging, which subsequently get damaged in transit, will not be refunded. You must notify us within 14 days of receipt of your item(s) if you would like a refund. Returns and exchanges received outside of this time frame will not be accepted. Please note Bespoke items are custom-made to order to your requirements and are therefore non-returnable. Any items that are ordered specifically for a customer are also non-returnable this applies to commercial and domestic sales. Vintage items that require any work or are customised to order to your requirements are also non-returnable. Please note that credit notes are valid for a maximum of six months from the date of issue. Reproduction items come with a twelve-month guarantee. We have a testing process to ascertain whether item(s) have been cleaned with commercial cleaning products. We will not guarantee any of our metal tables if commercial cleaning products have been used to clean them. We will not guarantee any of our items if used outside, unless otherwise stated in the product listing. We will not guarantee any of our chairs if used on uneven flooring. Antique and vintage items do not come with a guarantee; any requests to exchange/return vintage items will be processed in accordance with your statutory rights. Unfortunately, we cannot guarantee our items if delivered outside of the UK. This is due to the increased cost of shipping to and from non-UK countries. Customers wishing to return, exchange or seek a refund for an internationally purchased item(s) will be liable for all costs incurred for return and re delivery. 

 

9.1 Right of Property

The Quaint House retains all rights to the products until full payment and any interest due are received, and also retains the right to cancel orders by written notification.

 

9.2 Returns

Order amendments may be made only if feasible and are at our discretion. All Made to Order products are non-refundable or exchangeable unless genuinely faulty. After a confirmation is issued, the customer cannot cancel an order without the written consent from The Quaint House.

 

9.3 Cancellation/ Charges

A cancellation and/or restocking charge of up to the total order amount may be applicable on any cancelled orders. Any products that are returned should be unused and in their original packaging (please ensure you have checked the goods thoroughly before disposing of any packaging). If the customer requests a refund, The Quaint House will refund the amount paid for the goods excluding the original delivery and any charges for returning the goods (unless they are faulty or damaged). All delivery charges are non-refundable. If the customer fails to take reasonable care of the goods before they are returned to The Quaint House, resulting in the damage or deterioration of the products, the customer will incur the costs for any reduction in value.

 

10.0 Delivery

Quotes for delivery charges (if applicable) are based on normal delivery conditions, any special measures must be made known to us prior to obtaining the quote. The final delivery price you pay is guaranteed to be within 10% of the quoted price not withstanding any special items or amendments to your order. Special items must be agreed upon at the time the order is placed. If your delivery is made by courier, the courier(s) will unload the items and take them to a ground floor location, unless otherwise agreed prior to delivery. There must be sufficient parking close to the premises to enable our delivery team to unload the items and deliver them safely. If there are any parking restrictions at your location, you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. It is the responsibility of the customer to provide us with adequate permits/permission in time for delivery. If not, the goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand. This also applies to failed attempted deliveries due to you not being present at your delivery address. We use a network of delivery companies, and therefore your item(s) may arrive by post, courier, or on a pallet. If your item(s) is delivered via pallet, please be aware that this is a kerbside delivery, and it will be your responsibility to take the items into your property and to dispose of the pallet appropriately. If there are any issues with this delivery method, please contact us prior to placing you order so that we can endeavour to make suitable alternative arrangements. You should notify us of any discrepancies regarding your delivery within 24 hours of the delivery being made. If you have arranged a delivery time with one of our couriers, or ourselves, we require 48hours notice if you need to reschedule; any cancellations within 48 hours of a specified delivery time may incur a second delivery charge. If the goods are to be exported, and you are not collecting the goods and/or arranging your own delivery, then the Incoterms will be CIF, unless otherwise agreed in writing.

 

10.1 Delivery

Delivery dates acknowledged by The Quaint House are non-binding estimates only, and are based upon the best available information concerning manufacturers lead times and transportation schedules. Orders may be shipped on, prior to , or after the estimated date (after notification to the customer). Delivery terms will be considered as accepted by the customer unless disagreement is notified to The Quaint House in writing within seven days of order placement. Special delivery conditions requested by the customer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the customer. Nationwide UK or overseas shipping charges, are calculated from London by our delivery partner(s).

 

10.2 International delivery

Countries outside the UK may incur import tax and/or duty charges on delivery which are payable by the customer. Please inquire with a local customs broker for further information. The Quaint House is not responsible or accountable for any import tax and/or duty charges which may apply. In some cases, orders are delivered in London by single drivers to the ground floor or your property only. Should you require a different level of service please contact hello@thequainthouse.com additional charges may apply. Please be advised that the level, type and cost of delivery will vary according to the country of destination.

For imports into the USA customers will need to be aware of the Importer Security Filing (ISF) Rule more commonly known as the 10+2 Rule and must ensure you have appointed a Power of Attorney in order to clear your order of goods through customs.

 

11.0 Expected Time of Delivery

The delivery time depends a great deal on availability. We advise that delivery can take up to 14 working days. It is possible you may receive your items sooner and we will always do everything we can to ensure timely delivery. Please note: these are estimates, not guarantees. Please allow longer for deliveries outside mainland England & Wales, further away areas such as Cornwall, non-UK deliveries, and during major holidays such as the Christmas period.

 

12.0 Damaged Furniture

 

All our products are quality checked before leaving our facility in perfect condition. On delivery, it is the customer’s responsibly to duly check the contents of their order before signing for it, and they should not accept delivery unless they are fully satisfied with the condition. Whereby it is not possible check the contents of your order on delivery, please specify you have inspected the box only (note condition of box if possible) and please check your order within 24 hours. Should you sign for the delivery and the contents are later discovered as damaged, the delivery company will not assume liability.

 

Occasionally, the furniture may experience minor damage during shipment or it may contain manufacturer defects (where goods are sent to customer directly from manufacturer). Please take your time and inspect all the furniture upon delivery and denote any damages or defects on the delivery ticket, as it is much easier to have these problems corrected when denoted on the delivery ticket. Please denote on the delivery slip even if you keep an item. 

 

13.0 Maintaining your products

The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive. We recommend that our wood tables be treated regularly with a clear matt Osmo oil or Briwax, depending on the finish, in order to preserve their appearance. Please contact us at hello@thequainthouse.com if you would like any further advice on how to care for your furniture.

Please note that using any chemical cleaners or protection sprays on your items voids the warranty and we will not guarantee these items.

 

14.0 Storage of Goods

We are happy to store you item(s) for you up to 4 weeks subject to available space in our warehouse and your item(s) have been paid for in full. If we need to store items for any longer than that we will charge storage at 5% (payable prior to delivery) of the cost of the item(s) per month unless specifically arranged beforehand at the point of order.

 

15.0 Title to Goods

Title to goods passes to you at the time of delivery/collection.

 

16.0 Using Our Website

Website users must be over 18 years old; by creating an account or placing an order with us via the website or by any other means, you are confirming that you are aged 18 years or over.

 

17.0 Warranty

Our Warranty covers the defects resulting from defective parts, materials or manufacturing of our reproduction items, if such defects are revealed during the period of 12 months since the date of purchase. Bespoke items are non returnable but our warranty covers any repairs if the item is deemed faulty from the manufacturing process. Vintage items are not covered by our warranty.

If an item has been collected from our warehouse/showroom it is the customers responsibility to return the item if it is faulty.

 

18.0 Damages

All our products are quality checked before leaving the factory in perfect condition. On delivery, it is the customer’s responsibly to duly check the contents of their order before signing for it, and they should not accept delivery unless they are fully satisfied with the condition. Whereby it is not possible check the contents of your order on delivery, please specify you have inspected the box only (note condition of box if possible) and please check your order within 24 hours. Should you sign for the delivery and the contents are later discovered as damaged, the delivery company will not assume liability.

 

18.2 Claims

Claims for damage and shortages must be reported to The Quaint House within two days and written notification received within seven days. Products can only be returned with prior agreement by The Quaint House. We cannot accept responsibility for the non-arrival/delays of items within the specified time if we have contacted the customer in writing and/or verbally explained the circumstance that is the cause of non-arrival/delay. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof. The Quaint House may not accept claims for damage resulting from storage by the customer or storage by us on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery.

 

18.3 Disputes

Any disputes will be settled under English Law in the courts of London who are deemed solely competent to settle any dispute concerning the sale.

 

18.4 Validity

The Quaint House reserves the right to modify the Terms and Conditions without notice. New Terms and Conditions automatically supersede prior published information from the date of publication. For all general queries please contact: hello@thequainthouse.com 

 

The Quaint House (TQH Ltd) is registered  Brenchley Gardens,  SE23 3RF United Kingdom. Company registration number: 9872747677

 

 

19.0 What's not covered by our warranty:

General Wear & Tear: We do not cover general wear & tear from every day use of our items.

Wooden Seating Placed on Uneven Flooring: We will not guarantee any of our wooden chairs if used on uneven flooring.

Wear & Tear on Leather Products: We do not guarantee any wear & tear that occurs on our leather pieces of furniture.

Any item's that have been modified: If the customer modifies their item in any way e.g. painting, re-upholstering, cutting down